To claim a refund, please follow these steps:
- Email help@teddyred.com with your reason for returning, your order number and the item(s) you are returning
- We will get back to you within 24 hours with a virtual returns form
- We are happy to provide a refund as long as the following criteria are met:
- The item was purchased from www.teddyred.com
- The item is returned unworn and with the tag attached
- The item is returned in its original packaging
- Please arrange delivery to: Teddyred, Unit 6 Kings Court, Kettering Parkway, NN15 6WJ
- Once the item is received and assessed by our team, we will issue a full refund to the account that placed the order
- For any enquiries or further information please email help@teddyred.com
Terms and Conditions:
- You have 28 days from when your parcel arrives to ship your return back to us
- Orders must be returned in the same condition you received them in, including packaging and documentation, excluding the 'Thankyou for ordering' slip
- We include the original delivery fee in the refund of the returned item, however we cannot refund the return delivery fee unless the item is faulty